Refund Policy

Dear customer,

We hope you always find our products as per your expectations, and you may never need to check our Return and Replacement Policy. However, in the extreme case that you do need to return or exchange, here is our policy. 

DOMESTIC ORDERS

•  We ship and deliver our products outside India to almost all major countries.  Contact our support center to know the countries we deliver in.

• For all orders placed outside India, the products are shipped within 48 hours from the time of order confirmation. The estimated delivery time is 7 to 10 business days.

• We do not ship on Sundays and nationally observed holidays. Orders placed on Saturday post 3 PM are dispatched on the following Monday or the next working day.

• In addition, certain unforeseen situations like bank holidays, interstate and intercountry regulations, bad weather conditions, strikes, lockdowns, economic and political issues, serviceability of courier partners in the Pincode, and even accidents can delay order delivery. Such situations are beyond our control.

• However, if your order is delayed beyond a week of the estimated delivery time, we will coordinate with the shipment partner and get in touch with you with the latest update.

• International Shipping: The shipping cost for international orders is calculated at the time of checkout, depending upon the weight and value of the order and the shipping address (country).

• The shipping cost does not include import duties. Cash on Delivery (COD) is not applicable for International Shipping.

• If the Reverse Pickup Pincode is not accessible by our logistics partners, we may ask you to ship the product back to us and share the tracking details by email. We will reimburse the cost of shipping up to $ 5.

INTERNATIONAL ORDERS

• Unfortunately, Returns, Replacements, and Refunds are not possible for International Orders. We urge you to check our Size Chart on each product page while ordering. 

• In case you have received a wrong, smaller size, or damaged product, we request you to write to us at care@aksclothings.com within 48 hours of delivery, along with a photograph/video of the product (size, damaged, missing, or wrong product). Our team shall get in touch with you and assist you with the refund or replacement, whichever is applicable. 

NOTE: A product Opening Video is a must for missing or damaged product complaints.

• In case of a refund, the amount will be initiated to the original account, which will be credited within 10 – 15 working days.

COMPANY INFORMATION:

Trade Name: aksclothings

Phone Number: 8750005674

Email: care@aksclothings.com

Physical Address: 509-510, 3rd Floor, Saini Market, Behind H Block, Palam Vihar, Gurgaon – 122017